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Ridgel Extended Lobby
Hours
Extended Lobby Hours now available!
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What are Ridgel Extended Lobby Hours? Use the Ridgel Branch location a little longer each week! Ridgel Extended Lobby Hours allow you to pickup your items from the Hold Pickup Lockers at your convenience between the hours of 6 a.m. and 10 p.m. daily.
How do I sign up? 
To access the Ridgel Branch during extended lobby hours, you'll need a Ridgel Lobby Access card. These cards
are available to anyone with a valid library card, ages 16 and
older. Please visit our Dr. Gus T. Ridgel branch location to get started.
You will need to provide the same documentation for a Ridgel Lobby Access card as you would a library card (valid, goverment issued photo I.D. and proof of current physical address). You will need to agree to the Ridgel Extended Lobby Hours terms and conditions. Please ensure your Ridgel Lobby Access card is secured. You will need it to enter the building during Ridgel Extended Lobby Hours. Additionally, you will need to fill out the Ridgel Extended Lobby Hours Terms and Conditions Form at the Ridgel Branch location. How long will I have to wait to be approved? You will be able to use your Ridgel Lobby Access card 24 hours after issuance from library staff. How do I get in and out of the branch? Scan your Ridgel Lobby Access card at the door to gain access to the lobby. Doors automatically allow you to exit. What services can I use in the branch during extended hours? You can pick up holds from the Hold Pickup Lockers, return items, and use free and unlimited WiFi available from the library parking lot. What services are unavailable? Extended lobby hours do not offer access to study rooms or computers. Extended lobby hours do not offer the option to browse the shelves. If you require staff assistance, please stop by the branch during regular business hours. Staff will not be on-site during Ridgel Extended Lobby Hours to answer account questions or troubleshoot equipment. What if I have a problem getting my holds? Please call or visit during the hours of 1 pm to 6 pm Tuesday through Saturday when staff are on-site. Staff are happy to troubleshoot any issue with your holds during normal business hours. What if there is an accident or emergency? A fire extinguisher is available on-site. You are encouraged to visit during extended hours with a personal device that can dial 911. Can I stay longer than the posted Ridgel Extended Lobby Hours? As closing time approaches, you will need to follow the posted hours and leave the branch on time. For the safety of our visitors, the Ridgel Branch is monitored 24 hours per day by live and recorded video surveillance. What if I lose my Ridgel Lobby Access card? If you have lost your Ridgel Lobby Access card, please report it to the library immediately. To replace a lost access card, please visit the Ridgel Branch during business hours. Library staff will ask for your photo ID at the time of replacement. There is a $10 replacement fee. What if I have other concerns or comments? We welcome your feedback about this new program! Please contact us with your compliments, questions, or concerns at library@poplarbluff.org. |
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